Modular training program for soft skills for private security

TYPE OF PROGRAM

The continuous education or additional specialized training is recommended to have a mandatory nature which will take place after the initial exam and will be performed periodically in order to upgrade/improve the knowledge and skills of the private security workers.

 

SEGMENTS (AREAS) / COURSES

Interpersonal communications;

Human Rights and Freedoms;

Professional stress.

 

SUBJECTS/BENEFICIARIES

Private security employees;

Private security managers and other personnel of private security companies;

Others.

 

EXPECTED RESULTS (ACQUIRED COMPETENCES)

IN THE FIELD OF COMMUNICATIONS:

Skill of creating a style of interpersonal communication that will be adapted to the respective situation;

Ability to use verbal and non-verbal communication;

Knowledge of language and grammar rules in order to achieve proper written communication and correspondence;

Ability to adequate, clear and accurate transmission of information by private security workers in order to ensure the preparation and transmission of reports;

Other knowledge and skills.

IN THE FIELD OF HUMAN RIGHTS AND FREEDOMS:

Introduction of national and international standards of human rights and freedoms stipulated in international instruments for their protection (declarations, conventions, etc.);

Ability to recognize the situation or entity that enjoys special protection or repertoire of specialized rights;

Recognition of the limits of using force, rejection of attack and in general on taking actions within the scope of competences through which they lose legitimacy and become unlawful because it would represent a violation of individual or collective rights;

Recognition of specific situations involving vulnerable groups of people: children, sick people, migrants, refugees, the elderly, etc., knowledge of their rights and the specific form of protection;

Knowledge of standards established by the practice of the European Court of Human Rights for their scope and protection of the relevant rights and freedoms.

IN THE FIELD OF PROFESSIONAL STRESS:

Ability of self-control and appropriate response to the problem that the worker faces in the field and performance of the tasks according to the highest standards of conduct;

Ability to maintain peace and composure in highly stressful and dangerous circumstances;

Ability to predict and recognize the impact of the mental, psychological, cultural and other differences among people in different actions in similar situations;

Skill of recognizing their own biases and their impact in specific situations.